Does Darzpay sell my data?

No, we never sell your personal data. We only share information with third parties when legally required or essential for service delivery.

I want to delete my account. Will all my data be permanently deleted?

Yes, you can request account deletion and all your personal data will be permanently removed. However, we may retain certain information (such as transaction records) as required by legal and regulatory obligations.

Does Darzpay use cookies? Can I disable them?

Yes, Darzpay uses cookies to enhance your experience. You can disable cookies through your browser settings; however, this may prevent certain Darzpay features from working properly.

How long is my personal data kept at Darzpay?

It depends on the type of data. Account information is kept while your account is active plus 2 years; transaction records are kept for 7 years. For details, see the "Data Retention Period" section of our privacy policy.

What can I do if Darzpay violates my privacy?

Please contact Darzpay customer support immediately. Email: support@darzpay.com or use live chat with the subject "Privacy Complaint". We will start investigating within 24 hours.

Is my personal data stored in other countries?

Darzpay primarily operates in Bangladesh with data stored securely in local data centers. We also use regional data centers for backups and disaster recovery. The highest security standards are maintained in all cases.

darzpay | Privacy Policy and How We Protect Your Data

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This privacy policy applies to all Darzpay services, platforms, and websites. By creating an account or using our services at Darzpay, you agree to comply with this policy. Your privacy is our highest priority, and we are committed to protecting your personal information.

Darzpay operates in compliance with Bangladesh Data Protection Laws and international GDPR standards. This policy is updated regularly, and we will notify you of any changes.

What types of information we collect

Darzpay collects specific information to improve your experience and ensure a secure environment. This information falls into three categories:

Personal Information: Your name, phone number, email, address, and national ID number (for verification only)
Financial Information: Bank account or mobile banking details (transaction only, never stored in full)
Gaming Information: Your betting history, game preferences, win-loss records, and account balance
Device Information: Your browser, IP address, operating system, and browsing patterns (for security and fraud prevention)
Cookies and Tracking: Darzpay uses cookies to maintain your session and improve your user experience.

            Important: Darzpay never stores your bank password or full credit card number. Our payment gateway handles this information securely.
          

How we use your information

Darzpay uses your information only for specified purposes. We never use it for any other purpose without your consent.

To verify your account and ensure security
To process transactions and ensure regulatory compliance
To provide customer support and resolve issues
To detect fraud and unauthorized activity
To improve our service and enhance user experience
To provide personalized recommendations based on your preferences
To meet legal obligations and regulatory requirements

Data Security

Darzpay takes your data security very seriously. We implement and regularly update bank-level security measures.

Encryption: All sensitive data is encrypted with AES-256 encryption
Firewall: Advanced firewall systems block all unauthorized access
Regular Backups: Your data is backed up multiple times daily across multiple locations
Penetration Testing: Independent ethical hackers attempt to breach our systems quarterly (with permission)
Employee Training: Darzpay employees receive specialized training in data protection and privacy
Access Control: Only authorized employees can access sensitive data

            Note: While we ensure the highest security, no system is 100% secure. In case of a data breach, we will immediately notify all affected users.
          

Data Retention Period

Darzpay retains your data only as long as necessary. After the specified period, it is permanently deleted.

Type of Information	Retention Period	Why
Account Information	While account is active + 2 years	Legal and Tax Compliance
Transaction Records	7 years	Regulatory Requirements and Fraud Prevention
Betting History	3 years	Dispute Resolution and Fraud Investigation
Support Tickets & Chat	2 years	User Service and Dispute Resolution
Device and IP Logs	6 months	Security Audits and Threat Detection
Cookies and Browsing Data	13 months or until you clear them	Session management and user experience

Information Sharing with Third Parties

Darzpay does not share your personal information with third parties — except in specific cases required by law or service delivery.

Payment Processor: To process transactions, Darzpay sends limited information to authorized payment gateways
Customer Support: Our support team can access your account information to help resolve your issues
Law Enforcement: We may provide information in response to legal notices or court orders
Data Processor: Cloud storage and security service providers use data only as directed by us
Security Auditor: Authorized third-party security specialists under contract may view limited data for testing purposes

            Clarification: Darzpay never sells your information for marketing, advertising, or any other commercial purpose.
          

Your Rights

Under GDPR and Bangladesh law, you have certain rights regarding your personal information. Darzpay respects and implements all these rights.

Right of Access: You can view all your personal data anytime. Go to Dashboard > Settings > My Data to find your information
Right to Rectification: You can correct any inaccurate information. Contact Customer Support.
Right to Deletion: You can close your account and delete your information (except where legally required)
Data Portability: You can download all your information and transfer it to another platform
Right to Restrict Processing: You can opt out of specific data uses
Right to lodge a complaint: If you believe your privacy has been violated, contact customer support immediately

Cookies and Tracking Technology

Darzpay uses cookies to enhance your browsing experience and ensure security. Cookies are small text files stored by your browser.

Session Cookies: Saves your login information and clears it when you close your browser
Persistent Cookies: Remembers your preferences (language, theme) and keeps them long-term
Third-Party Cookies: Darzpay uses analytics services (such as Google Analytics) to improve website performance.

            Cookie Control: You can disable cookies in your browser settings, but this may break some Darzpay features.
          

Contact Us

For any privacy-related questions, concerns, or requests, please contact our Data Protection team.

Email: [email protected] (subject: "Privacy Request")
Support Chat: Log in to Darzpay and use live chat
Address: Darzpay office, Dhaka, Bangladesh (full address available from support)
Response Time: We typically respond within 24 hours

Darzpay Privacy Policy

How we protect your privacy